Woodside presented IBM with a problem space around the difficulty of onboarding service providers into the organisation. The former process was dispersed, fractured, time consuming, and did not provide visibility over onboarding, which often lead to new starters facing difficulties on their first day. The Simple Start product squad followed a lean UX and Design Thinking approach to identifying and defining the problem space, and then continued into an agile delivery workflow to design, validate, and build a new and improved onboarding experience for employees and service providers at Woodside. The team developed a custom onboarding product with integrations into existing core HR systems and enabled an updated, streamlined, user experience for employees at Woodside.
Business Result
Design and development of a contractor onboarding system to improve hiring manager efficiency, simplify new starter onboarding and improve day one readiness. The system and workflow has enabled an annual productivity saving equivalent to $1M and removed compliance adherence risks from third-party onboarding.
Personal Contribution
- Supported the development and validation of an updated onboarding workflow for Service Providers
- Translated the workflow into a user experience and user interface which was iterated and validated from low-fidelity concept through to a high-fidelity interactive prototype
- Developed customer journey maps and blueprints to support the vision and communication of the product
- Conducted usability testing and technical testing of the onboarding product
- Worked with developers to translate wireframes and user requirements into functional code
- Supported the management of the product backlog and user story refinement
- Developed the first iteration of the Woodside Digital Design System
